Total Rewards Air: Updated Cancellation Policy

With increases to the cost structure of the program we continue to look at ways to drive revenue while providing a world class customer experience.

The updated cancellation policy will be as follows:

Who: All customers booked on a Total Rewards Air

flight regardless of booking channel

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When: Reservations for flights departing on or after January 1, 2017

 

Why: To keep up with industry standards and the rising

cost of the aircraft

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New Policies and Procedures

The $30 fee associated with reservations will no longer be known as the Charter Experience Fee (CEF). This will now be referred to as an Administrative Fee and is considered a fee to help cover the administration of the program.

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Cancellation Policy

$250 per reservation

(note: this is not per guest, rather per reservation regardless of the number of guests on the reservation)

Cancellation within 30 days from flight departure date

Any payments such as administrative fee or package money will be applied to the cancellation fee due

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Example: 2 Comp Diamond guests on the same reservation cancel within 30 days of departure and have paid a $60 administrative fee.

The card on file will be charged an additional $190.

Exceptions:

Seven Star guests

Medical Emergency (See TPA Section 3.iv.)

Documentation must be received within 14 days of cancellation

Immediate family members defined

Husband, Wife, Mother*, Father*, Son* Daughter* Brother* Sister* Grandfather, Grandmother, Grandchild

*Includes “step” and “in-law”