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Frequently Asked Questions

Common Questions

See some common questions and answers below, or call us at 800-355-7636 for more info!

  • What are your business hours?

    Our normal hours of operation are from Monday to Friday between the hours of 9am and 5pm

  • Where is your main office?

    Casino Sales International is located inside of the Ridgewood Plaza at:

    2327 New Road - Suite #202

    Northfield, NJ 08225

  • What destinations do you offer?

    We provide our clients with over 30 different destination options! Whether you seek domestic exploration within the U.S., crave a Caribbean escape, or yearn for a Luxury Cruise, we've got you covered with options to suit every traveler.

  • How do I become a Casino Sales International member?

    Please feel free to reach out to us either by phone at 800-355-7636 or via email at carmen@casinosales.com or terry@casinosales.com. We'll ask you a few quick questions to better understand how we can tailor our services to meet your needs and preferences!

  • How do I qualify for casino trips?

    For detailed information on qualifying for Casino Trips, reach out to our Casino Sales International team at 800-355-7636. Ask to speak with Carmen Messina or Terry Weiner. You can also contact them via email at carmen@casinosales.com or terry@casinosales.com. Alternatively, fill out a reservations request or message form on our website.


    After reviewing your contact details and past casino play, we'll evaluate your qualifications to maximize upfront complimentaries for your optimal experience.

  • What is a Casino Representative or Junket Representative?

    As a licensed Casino Representative (Junket Rep), we're registered with all the casinos we represent. Our responsibility is to assist with your reservations and organize all arrangements, from travel to accommodations, and any special requests or amenities you may desire, ensuring your casino experience is seamless and enjoyable. Your satisfaction is our utmost priority!

  • I have a property host, why would I need a Casino or Junket Representative?

    Unlike property hosts limited to specific locations, our services span over 100 casinos, ensuring consistent comp levels and exceptional service wherever you play. We prioritize maximizing your upfront comps and delivering top-notch professionalism. Additionally, we offer upfront airfare for charters and group trips based on your casino-rated play, accompanied by escorts. In situations where we're not physically present, we collaborate with in-house hosts like NCM (National Casino Marketing) or Player Development Hosts. Our dedicated team, including Casino Sales representatives and casino hosts, handles everything from reservations to inquiries, ensuring a seamless and successful trip.


  • What are ratings?

    Player ratings are based on your usage of your player card at table games and slot machines. If you enjoy playing on multiple machines, we recommend obtaining 2-3 player cards.


    These ratings help us personalize trips for you, taking into account your ratings and the costs associated with the requested trip or charter. The Average Daily Theoretical (ADT) is a crucial metric used by casinos to determine complimentary offerings.


    It's essential to understand that all trips, whether for groups or individuals, are consistently tailored based on rated casino play rather than tier levels. Your gaming experience and ratings significantly influence the customization of trips aligned with your preferences, enhancing your overall casino experience.

  • How do I qualify for complimentary charter and group trips?

    Trips are tailored to different factors like month, destination, time of year, and special events. Charters typically require a minimum Average Daily Theoretical (ADT) starting at 400 ADT, determined by the cost and date of travel.


    For reference:


        Slot play: Minimum 4 to 5 hours daily at an average $3.00 spin.

        Table play: Minimum 4 hours daily with at least a $100 average bet.


    More hours or higher average bets result in increased comps and upgraded amenities.

  • Why should I choose Casino Sales International over another company?

    With over 30 years of experience, Casino Sales International stands as a premier Casino Representative and Junket Representative. Our extensive client base of over 25,000 satisfied individuals speaks to our commitment to excellence. Our knowledgeable representatives and junket experts are among the finest in the industry. Reach out to our agents today with any questions, comments, or concerns, and let us turn your needs into reality!

If you can't find the answers you need, please contact one of our agents for further assistance!

We Kindly Ask You To Remember


To ensure proper credit and necessary adjustments to your reservation, it's crucial that we manage the entire reservation process.


If you opt to communicate directly with a property and they reach a decision, we are unable to override it, irrespective of its accuracy or other factors.



WE FULLY HONOR ALL CASINO PROMOTIONS



Thank you for your continued support!


Casino Sales International

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